FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Do you offer returns?


All Sales Are Final* We do not accept returns, exchanges or refunds. Please know, D.Lashe' Glam refuses all returns within the exception of receiving the wrong product/ If product arrives damaged/missing, we will send a replacement as long as a recipt of the pacakage is shown. Please provide photo of issue* including packaging slip. (Name & Order Number)




I emailed your customer service team. When should I expect a response?


D.Lashe' Glam customer service team aims to respond to all E-maills within 24 hour.




Can I change my order once I placed it?


No, once you place an order it's final




Do I need to subsribe to place an order?


No, but by subscribing you become a D.Lashe' member and now have been added to our emaill list for exclusives updates and deals in the future.




What method is used for shipping?


USPS.




What do I do if my address was entered incorrectly?


After, purchase when receiving conformation receipt contact our customer service team within that hour with : Suite/Apt/Unit numbers We will respond the next morning to fix the situation quickly and with care.